Delivery & Returns

Clear UK delivery guidance, practical returns information and straightforward support before and after you place an order.

UK delivery shown upfront Delivery for online orders is currently £4.99 and is shown before checkout is completed.

Dispatch updates We aim to keep dispatch and payment progress easy to follow using your order reference.

Support if something is wrong If an item arrives damaged, faulty or incorrect, contact us promptly so we can review it properly.

Simple contact routes Order status, delivery guidance and direct contact options remain available across the site.

Delivery

Delivery cost £4.99

Delivery area United Kingdom

Dispatch aim Usually within 1 to 3 working days

Transit estimate Usually 2 to 5 working days after dispatch

Orders placed by bank transfer are prepared once payment has been received and matched to the order reference. Stripe orders can be confirmed automatically once payment completes successfully.

Before you place an order

Please check your delivery address carefully at checkout.
Delivery times are estimates rather than guaranteed service levels.
Courier delays caused by weather, peak periods or factors outside our control may affect arrival times.
If a parcel is returned because the address provided was incomplete or incorrect, additional delivery charges may apply before it can be resent.

Returns & order issues

Returns handling should be easy to understand before purchase. This page is written to support a standard UK online retail approach, but you should review it against your actual fulfilment process and legal obligations before publishing at scale.

Your statutory rights are not affected. If an item arrives damaged, faulty, misdescribed or incorrect, please contact us as soon as possible with your order reference and clear photos where relevant.

Change-of-mind returns

If you want to offer a standard online return window, a practical baseline is to ask customers to contact you within 14 days of delivery and return eligible items unused, unworn and in their original condition. If your business uses different rules, update this section to match your actual process.

Non-returnable items

Any exceptions should be stated clearly on the product page and here before checkout. Avoid blanket "no returns" wording for a general UK clothing store unless you have taken legal advice, as that can be commercially damaging and may be risky under consumer law.

Need help with an order?

Please include your order reference so we can help more quickly.